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Dozens of shoppers allege Hertz had them falsely arrested over rental vehicles reported stolen: “It was simply terrifying”


A chapter court docket choose was set to listen to arguments Thursday concerning claims filed by dozens of Hertz clients who say they have been falsely arrested — and in some instances jailed — as a result of the corporate reported the vehicles that they had rented as stolen. 

The automobile rental large, which not too long ago emerged from chapter, insists nearly the entire claims are “meritless” and says they shouldn’t be allowed to proceed for numerous technical causes.

One of many claimants, James Tolen, mentioned a shock site visitors cease in Houston late final yr changed into a daunting police encounter that made him concern for his life. After finishing a venture for one of many clients at his renovation firm, Tolen was heading house Dec. 23 in a pickup truck rented from Hertz. 

He and his fiancée, Krystal Carter, who can also be a claimant, say that they had rented from Hertz a couple of dozen instances final yr — however that did not stop him from being stopped by police for driving a automobile reported stolen by the corporate. Round 10 p.m. that evening, police pulled him over and ordered him out of the automobile over a loudspeaker, telling him to raise his shirt and again up towards them.

“As I flip round, I see each officers prepare the weapons on me,” Tolen informed CBS Information’ Shopper Investigative Correspondent Anna Werner.

“It was simply terrifying. It was dangerous. Truly, I used to be actually pondering that I wasn’t gonna make it house,” he mentioned. 

Tolen mentioned officers handcuffed him, then informed him he was driving a stolen automobile. 

“I used to be like, ‘That is unimaginable. I hire from Hertz. I am a contractor,'” he remembers telling police.

Tolen begged the officers to have a look at his rental contract, wherein he says he was listed as a licensed driver. He says after seeing the doc, one of many officers known as Hertz and informed the corporate it wanted to get a greater system.

Carter and Tolen say they later discovered the automobile rented had been reported stolen by Hertz three months earlier.

“I used to be scorching. Scorching,” Carter mentioned. “Like, we rented a number of instances from them that yr. A number of.”

Tolen and Carter are two of 165 Hertz clients nationwide who’ve claims pending in chapter court docket. The claims have been on maintain by way of completion of the corporate’s chapter case.

Hertz declined to do an interview however issued a press release saying that it “cares deeply about our clients, and we efficiently present rental autos for tens of thousands and thousands of vacationers every year.

“Sadly, within the authorized issues being mentioned, the attorneys have a observe document of creating baseless claims that blatantly misrepresent the information,” the corporate mentioned. “The overwhelming majority of those instances contain renters who have been many weeks and even months overdue returning autos and who stopped speaking with us nicely past the scheduled due date. Conditions the place autos are reported to the authorities are very uncommon and occur solely after exhaustive makes an attempt to achieve the shopper.”

As to pulling again police reviews as soon as fee is made or the automobile is returned, Hertz informed The Philadelphia Inquirer final yr that the reviews have been legitimate after they have been filed and that “it is as much as legislation enforcement to resolve what to do with the case.”

One other claimant is Philadelphia-area contractor John Ayoub, who rented a truck from Hertz in April 2019. He mentioned he informed Hertz brokers it might be a long-term rental and was informed to name every week to increase it, which he says he did.

“I might name. I might lengthen. They’d cost it. I might see it. And they’d say, ‘You are good to go until subsequent Monday,'” he informed CBS Information. 

However on Might 28, Hertz filed a theft report, simply 4 days after placing by way of a cost of $2,300, based on court docket paperwork. And although the $2,300 confirmed as paid in Ayoub’s checking account the following day, Hertz did not pull that police report again, he mentioned. 

On June 2, he was arrested proper in entrance of his home and was charged with a felony.

“Every thing changed into a multitude, simply catastrophe,” he mentioned.

After studying Ayoub had paid for the automobile, his lawyer says, prosecutors dropped the costs. 

In its protection, Hertz additionally claimed the attorneys representing the claimants “have a observe document of creating baseless claims that blatantly misrepresent the information.”

In response to Hertz’ allegations of misrepresentation of information by the opposing aspect, claimants’ lawyer Francis Alexander Malofiy mentioned it’s Hertz “making an attempt to cover” what he calls “a company catastrophe.”

“They have been conscious of this for years, and as a substitute of doing the appropriate factor and addressing it, they’re making an attempt to comb this underneath the rug, even by way of chapter,” primarily turning official renters into criminals, he mentioned.



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