Uber rider trapped in interstate shutdown refunded $600 after disputing cost

A Richmond man has been refunded the $600 he was charged for an Uber trip the place he turned trapped with a whole lot of others on an icy stretch of Interstate 95 in Virginia.

Andrew Peters was coming back from San Francisco and didn’t perceive the severity of the scenario when he took an Uber from Dulles Worldwide Airport on Monday and acquired caught within the visitors catastrophe, WTOP-FM reported.

“It was form of scary,” Peters mentioned. “We did not have any meals or water.”

A whole lot of motorists had been stranded in freezing temperatures alongside a 40-mile stretch of I-95. Police mentioned a part of the highway turned impassable when tractor-trailers jackknifed in a winter storm. The interstate totally reopened Tuesday night time after greater than a day of blockage.

After a nine-hour trek, Peters acquired house Tuesday and paid a $200 invoice. However then Peters mentioned Uber added $400, elevating his complete invoice to $600. He disputed the extra cost.

In a press release despatched to the Related Press, Uber mentioned Peters would get his authentic fare and extra costs again.

Winter storm strands drivers for hours


Full refund

“We now have refunded Mr. Peters after this horrible ordeal and are so glad that he and his Uber driver acquired house safely,” in line with the assertion, which additionally mentioned that the driving force’s pay is not going to be affected.

Based on Uber’s web site, “heavy visitors could trigger your journey to take longer than anticipated and to compensate your driver for the extra time, your fare could change.”

Peters informed WTOP-FM that the corporate reached out to him on Wednesday and apologized for the mistaken cost.

“They had been sorry to listen to that I had … so many issues with the app, and with the override, and with the freeway and that they might like to subject me a full refund,” Peters mentioned.

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