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$10 million lawsuit claims Southwest booted a passenger whose incapacity prevented masks carrying


A Southwest passenger is suing the airline for $10 million, claiming that airline employees yelled at her and pulled her off a flight as a result of she repeatedly took off her masks to drink water. 

Medora Clay Studying, 68, tried to fly from Washington, D.C., to Palm Seashore, Florida, on January 7, in keeping with her lawsuit, filed on Tuesday in New York district court docket. Studying stated she has a coronary heart situation, extreme hypoglycemia, claustrophobia and fainting spells — “disabilities which can be triggered by carrying a face overlaying,” the criticism states.

Due to her situation, Studying instructed a reserving agent she would want a medical lodging and paid for early boarding so she might sit on the entrance of the airplane (Southwest does not assign seats). 

However when Studying was boarding her flight on January 7, a gate attendant instructed her that Southwest “doesn’t care” about her incapacity, the criticism claims. As soon as she was on the airplane and pulled down her masks to sip water, a flight attendant “yelled” and “shouted” at her to drag her masks again up, the swimsuit alleges. 

After a chronic forwards and backwards with the flight attendant, who insisted that Studying pull her masks up between sips of water, the crew member and gate attendant pulled her off the flight, an ordeal that left the passenger “confused, shaking, crying, unable to breathe by means of her nostril, [and] hyperventilating,” main her to have a nosebleed, the criticism states. 

The swimsuit additionally claims that an unmasked pilot “laughed mockingly” whereas Studying was being eliminated, and that the airline did not return Studying’s baggage to her or refund her ticket. 

These acts “had been unconscionable and are to not be tolerated in a civilized society,” the swimsuit claims.

The swimsuit accuses Southwest of violating Studying’s civil rights and its obligations to disabled passengers. It is asking for $10 million for Studying and for airways to permit passengers to take off masks for medical situations. 

Studying is represented by lawyer Kristina Heuser of Glen Cove, New York.

A spokesperson for Southwest stated the airline was reviewing the criticism and declined remark.

Final yr, Southwest allegedly would not let an adolescent with autism board who couldn’t maintain a masks on his face. 

The corporate’s coverage permits disabled passengers who cannot safely put on a masks to obtain an exemption if they supply a health care provider’s word and proof of a damaging COVID-19 take a look at earlier than they fly.



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